Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?

Official tender information

The Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland’s digital public services.

CPV: 73000000 Research and development services and related consultancy services; 72250000 System and support services; 72253000 Helpdesk and support services; 72000000 IT services: consulting, software development, Internet and support

TenderLens Summary

AI-assisted explanation

No AI provider is configured, so this explanation is built directly from official notice fields. It is not legal or procurement advice.

What they need

Scottish Government is seeking "Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?". The published notice describes the requirement in the official description below. This explanation only restates fields present in that notice.

Who this may suit

Based only on stated fields, this may be relevant to suppliers working in technology; organisations able to deliver in UK, UKM. This is not an eligibility decision.

Key requirements

Procedure type stated: Open procedure.
Lots described in the notice: CivTech’s mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people’s lives better – and in doing so create generations of sustainable, high growth businesses. CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen. Part of the Scottish Government’s Directorate for Digital, CivTech’s approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better. Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to innovative businesses - whatever stage they’re at, or size they are. This is where CivTech comes in. The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you – whether you’re an individual, team or company – it’s an opportunity to take on a Challenge, solve it, and win contracts with a blue-chip public sector organisation. You’ll build a product, and a business to take it as far as possible. Because here’s the kicker: the Challenges we issue aren’t ‘single organisation’ problems – most of the problems we are solving exist worldwide. In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage where they’re developed further together with the Challenge Sponsor and the CivTech [for which participating applicants are paid]. The best go through to the Accelerator – a period of intensive work to create the solution, and through CivTech’s unique business growth workshop system, a business capable of taking the product to the world. Please visit our website for information on CivTech and how to get involved https://www.civtech.scot/how-to-apply-civtech-12 https://www.civtech.scot/civtech-12-challenge-2-scaling-dynamically-service-management-capabilities.

Important dates

Published: 8 Sept 2026, 15:07.
Closing date: 20 Oct 2026, 12:00.

Contract value

Up to £650,000

Location

UK, UKM

What to do next

Read the official notice.
Confirm your organisation meets the stated requirements.
Review the procurement documents.
Note any clarification-question deadline if one is stated.
Prepare the required submission material.

Things the notice does not make clear

SME suitability is not specified in the published notice.
VCSE suitability is not specified in the published notice.

Risks to keep in mind

TenderLens has not read unpublished documents. Mandatory requirements may sit in attachments.
Do not treat this summary as legal, commercial or eligibility advice.