Integrated Hospitality Technology platform (EPOS, Digital Ordering, Kiosk & CRM Solutions)

Official tender information

The University requires a flexible and scalable software and hardware solution to support the efficient operation of a complex, multi-site catering environment. This solution must seamlessly operate across the full catering estate, which spans a range of commercial operations including: retail, full-service restaurants, bars and hotels.

CPV: 72212110 Point of sale (POS) software development services; 48110000 Point of sale (POS) software package

TenderLens Summary

AI-assisted explanation

No AI provider is configured, so this explanation is built directly from official notice fields. It is not legal or procurement advice.

What they need

University Of Edinburgh is seeking "Integrated Hospitality Technology platform (EPOS, Digital Ordering, Kiosk & CRM Solutions)". The published notice describes the requirement in the official description below. This explanation only restates fields present in that notice.

Who this may suit

Based only on stated fields, this may be relevant to suppliers working in technology; organisations able to deliver in UKM75. This is not an eligibility decision.

Key requirements

4B.1.1 Turnover 4B.5.1a-5.2 Insurances
4C.1.2
Procedure type stated: Open procedure.
Lots described in the notice: The solution must encompass: EPoS tills to include hand-held POS, with integrated payment options and merchant services. Digital ordering via a mobile application, enabling: Order & Pay at Table through QR code scanning or similar Order-ahead for collection (Click & Collect) Order for delivery to pre-set locations Self-service kiosks for fast, intuitive customer ordering, with integrated payment options Customer reward options applicable & redeemable across all digital ordering, kiosk and EPoS channels. For example: loyalty programmes, meal deals, multi buys, digital stamp-cards, vouchers and gift cards. Barista and kitchen display systems/screens (KDS) to streamline order management and fulfilment from all order channels Customer Relationship Management solution to bring all sales and customer data together to provide meaningful insights into customer behaviour and spending patterns, allowing for targeted marketing strategies and personalised offers..

Important dates

Published: 16 Sept 2026, 10:24.
Closing date: 16 Oct 2026, 12:00.

Contract value

Not specified in the published notice.

Location

UKM75

What to do next

Read the official notice.
Confirm your organisation meets the stated requirements.
Review the procurement documents.
Note any clarification-question deadline if one is stated.
Prepare the required submission material.

Things the notice does not make clear

Contract value is not specified in the published notice.
SME suitability is not specified in the published notice.
VCSE suitability is not specified in the published notice.

Risks to keep in mind

TenderLens has not read unpublished documents. Mandatory requirements may sit in attachments.
Do not treat this summary as legal, commercial or eligibility advice.