Face to Face Translation Services Contract

Official tender information

This procurement is being undertaken jointly by: University Hospitals Plymouth NHS Trust Royal Devon University Healthcare NHS Foundation Trust Torbay and South Devon NHS Foundation Trust Devon Partnership NHS Trust Livewell Southwest CIC Collectively referred to throughout this specification as the Participating Organisations. The Participating Organisations require the provision of a professionally managed Face to Face Foreign Language Interpretation Service to support communication between patients, carers and healthcare professionals where English is not the patient's first or preferred language. The purpose of this procurement is to establish replacement arrangements for existing contracts and to secure a high quality, efficient and reliable interpretation service that supports patient safety, equitable access to healthcare services and a positive patient experience. Consistency in service delivery, interpreter quality and responsiveness are key priorities for the Participating Organisations.

To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk

CPV: 79540000 Interpretation services

TenderLens Summary

AI-assisted explanation

No AI provider is configured, so this explanation is built directly from official notice fields. It is not legal or procurement advice.

What they need

University Hospitals Plymouth NHS Trust is seeking "Face to Face Translation Services Contract". The published notice describes the requirement in the official description below. This explanation only restates fields present in that notice.

Who this may suit

Based only on stated fields, this may be relevant to organisations the buyer has marked as SME-suitable; voluntary, community or social enterprises where that flag is present; suppliers working in professional services; organisations able to deliver in North East, North West, Yorkshire and The Humber, East Midlands, West Midlands, East of England, London, South East, South West, Scotland, Wales, Northern Ireland, PL6 8DH. This is not an eligibility decision.

Key requirements

Procedure type stated: OpenOJEU.
The notice states this opportunity is suitable for SMEs.
The notice states this opportunity is suitable for VCSEs.

Important dates

Published: 18 Sept 2026, 16:05.
Closing date: 26 Oct 2026, 12:00.
Contract start: 11 Dec 2026, 00:00.
Contract end: 10 Dec 2029, 00:00.

Contract value

From £300,000

Location

North East, North West, Yorkshire and The Humber, East Midlands, West Midlands, East of England, London, South East, South West, Scotland, Wales, Northern Ireland, PL6 8DH

What to do next

Read the official notice.
Confirm your organisation meets the stated requirements.
Review the procurement documents.
Note any clarification-question deadline if one is stated.
Prepare the required submission material.

Things the notice does not make clear

No obvious summary fields are missing, but full requirements may still sit in attachments.

Risks to keep in mind

TenderLens has not read unpublished documents. Mandatory requirements may sit in attachments.
Do not treat this summary as legal, commercial or eligibility advice.